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Episode #19: Have a united, consistent front for your patients | Mr. Kevin Henry

April 17, 2017

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Key Points at a Glance

  • Mr. Kevin Henry, dental assistant coach and former dental journalist, in conversation with Naren Arulrajah
  • Started in sports public relations, then into dental journalism with dental economics to working with dental assistants
  • Dental assistants are the right hand, have more faith and appreciation in them
  • The entire team in the practice needs to be on the same page, consistent
  • The assistant plays a key role in the patients experience
  • Even the smallest note of appreciation, goes a long way
  • Dental assistants are the heartbeat of the practice
  • What your dental assistant can and can’t legally do per state: www.danb.org
  • Don’t let a bad day reflect your body language, the patients will know

Visit: www.igniteda.net

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