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Episode #19: Have a united, consistent front for your patients | Mr. Kevin Henry
April 17, 2017
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Key Points at a Glance
Mr. Kevin Henry, dental assistant coach and former dental journalist, in conversation with Naren Arulrajah
Started in sports public relations, then into dental journalism with dental economics to working with dental assistants
Dental assistants are the right hand, have more faith and appreciation in them
The entire team in the practice needs to be on the same page, consistent
The assistant plays a key role in the patients experience
Even the smallest note of appreciation, goes a long way
Dental assistants are the heartbeat of the practice
What your dental assistant can and can’t legally do per state:
www.danb.org
Don’t let a bad day reflect your body language, the patients will know
Visit:
www.igniteda.net
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