David Moffet Dental Watercooler

Episode #54: Making Customer Service the best it can be in your Dental Practice | David Moffet

September 28, 2017

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Key Points at a Glance

  • Dr. David Moffet, Founder of The Ultimate Patient Experience, in conversation with Naren Arulrajah
  • Started dental school straight out of high school
  • Worked several jobs learning about business and management
  • Bought his own office in 1987
  • Sold business and managed it for 7 years
  • Started coaching after retirement and insistence of 2 friends
  • We need customers in dentistry, to be successful is to have lots of satisfied customers
  • You need to have a structure in your office for customer service
  • If there is one weakness on the team, that’s where you are going to lose patients
  • Everything you say to your patients should be the ‘best it could be’ and praise them, especially when they are early
  • The #1 reason patients leave, is due to apathy or perceived apathy
  • Get personable with your patients, get to know them, engage them, be interested
  • FORD- family, occupation, recreation, dreams & desires
  • To be interesting, you have to be interested

Visit: theultimatepatientexperience.com
Email: david@theupe.com
FaceBook: www.facebook.com/drdavidmoffet
LinkedIn: www.linkedin.com/in/davidmoffet/
Upcoming Events:theultimatepatientexperience.com/events/
Call : 919-865-0700

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