Episode #6: Maximizing Capacity by fixing your Practice within | Dr. Christopher Phelps

January 30, 2017

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Key Points at a Glance

  • Dr. Christopher Phelps of Carolinas Dental Center in conversation with Naren Arulrajah
  • Entrepreneur turned dentist: Has own dental practices, teaches other dentists
  • Strategic Coach – taught to solve problems, turned 60 patients into 300
  • Maximize capacity and grow within. Went from 4 offices to 1 by building up and selling
  • Converting – Why calls were not converting (The big 3) Capacity / Insurance Questions / Price Shopper
  • Mindset of the patient
  • Dr. Phelps Call Tracking Service – calltrackerroi.com and Dr. Phelps Course – guidethemtoyes.com
  • Reciprocity: Gifting, Likes, How to’s
  • Principals – getting the patient to commit and follow through on the appointment
  • More on reciprocity, how much is your patient worth to you? 1) receiving a ‘thank you’ 2) what can you give as a reward 3) bringing in referrals
  • Liking. Liking those who like us, finding a commonality with those we pre-judge.

Visit: Dr. Phelps Call Tracking Service and Dr. Phelps Course or call: (704) 845-1107

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