Episode #15: Putting the patient before insurance | Ms. Laura Hatch

April 03, 2017

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Key Points at a Glance

  • Ms. Laura Hatch, Founder of Front Office Rocks,in conversation with Naren Arulrajah
  • Started out as office manager at husband’s dental practice in Boston, later moved to San Diego, Ca
  • Started Front Office Rocks as a training resource for dental teams
  • Bad phone calls
  • Don’t be insurance driven, put the patient first
  • Converting an insurance question into an appointment
  • Continual reinforcement and training for the front office
  • A great call
  • What’s behind the ‘why’ of what you’re doing
  • The purpose of your team members
  • Hiring the right team members
  • Challenges within the office

Visit: www.frontofficerocks.com

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