Episode #69: Quality Patient Engagement in The Dental Practice with Debra Engelhardt-Nash

November 17, 2017

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Key Points at a Glance

  • Debra Engelhardt-Nash, President of ADMC, Co-Founder of the Nash Institute, in conversation with Naren Arulrajah
  • Has been in the industry for 30 years
  • Patient engagement is critical and is based on the relationships established within the practice and the doctor
  • Engaging phone calls
  • As soon as someone tells you their name, write it down
  • Ask for permission to ask questions before asking them
  • Making patients feel significant
  • What’s your Superpower? What is your office known for?
  • Establish your presence when someone walks into the office
  • Make the reception area an attraction
  • Value and appreciate others
  • Final thoughts

Visit: www.debraengelhardtnash.com
Cell: 704-904-3459
Email: debraengelhardtnash@gmail.com

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