Inspiring Lessons in Dental Practice Success

Creating a Culture of Success at Your Dental Practice

Episode #16

Building an environment other practices don’t have | Mr. Bob Spiel

Mr. Bob Spiel, Dental Consultant,in conversation with Naren Arulrajah
Hospital Surgical Center CEO and medical consultant before becoming a dental consultant
New book: Flip your Focus
The meaning of Flip your Focus
Have a humble mindset; the seabed of greatness
Making your team your hands
Create an environment of trust, don’t triangulate, clarify expectations, make sure they have what they need, get out of the way
Letting go of the ego
Give patients and team members an environment other practices don’t have
www.Flipyourfocusbook.com

Visit: www.spielconsulting.com or Email: bob@spielconsulting.com

Episode #14

Working with Millennials in the Dental Practice | Claudia Lovato

Ms. Claudia Lovato, Founder Morado Dental Academy, in conversation with Naren Arulrajah
Who are the Generations: Baby Boomers, Gen X, Millennials
Speaking in the language each generation understands
Characteristics of the Baby Boomer and Gen X’er
Needs and characteristics of the Millennials
Giving the younger generation inspiration
Understanding the differences of generations in the office
How to insert a new Millennial employee into the practice
Programs available through Morado Dental Academy

Episode #11

Educating & building communicative relationships with your team members | Ms. Linda Miles

Ms. Linda Miles, Dental Consultant, in conversation with Naren Arulrajah
Started in dentistry at the age of 17 working for a dentist
In dentistry field for 55 years
Started and sold two businesses
Communication- How you communicate with patients is important
4 ingredients to success: communication, organization, motivation and the art of appreciation
Dentists need to educate team members and have communicative relationships
Finding and creating the right people for your practice. Hire them, train them, trust them, praise them.
How to confront and speak to ‘problematic’ team members
Ms. Linda Miles, what she’s up to now; current projects

Visit: www.asklindamiles.com, Call: 757-619-1026

Episode #10

Building leadership and trust within your office | Mr. Andre Shirdan

Mr. Andre Shirdan, Coach, Creator of The Crew Process, in conversation with Naren Arulrajah
Started in dentistry field working for his Brother-n-law using customer service skills 30+ years
The Crew Process- what it’s about
The Myths
Getting the office in alignment
Building the leadership
Role of a Coach
How we treat patients and using social media

Visit: www.thecrewprocess.com, Call: 1-302-751-2739 or Cell Phone: 484-437-5562

Episode #8

Building a Self-Managed Team for your Practice | Ms. Sandy Baird

Ms. Sandy Baird, consultant/Speaker/Coach, in conversation with Naren Arulrajah
In Dentistry field for 4o years as Dentist’s wife/ practice manager, consultant, speaker and coach
Learning from mistakes
In the mind of the patient
To find a practice’s uniqueness, analyze the practice first and watch it in motion
Creating advocate patients for your practice
Everything starts with hiring the right people
Characteristics of a ‘bad apple’
The self-managed team
The process of what Ms. Sandy Baird does as a Dental Consultant to meet the needs of a dental practice

Feel free to contact Sandy for more information!
Visit: www.bairdconcepts.com, Call: 877-511-4759 or email: sbaird@bairdconcepts.com

Episode #5

Building a Culture of Hospitality at Your Dental Practice | Dr. John Palmer

Dr. John Palmer of Palmer Distinctive Dentistry in conversation with Naren Arulrajah
Started in 1983 with routine restorative dentistry
Shifted from cosmetic practice to holistic practice
Mercury-safe dentistry
Grown 116% in 10 years, and grown every year for the last 15 years
Dental practice is not about dentists, it is about patients
Culture of hospitality at the practice – treating patients as guests
Consultants can help grow a dental practice
To create constant growth, have a team to provide solutions
Explain your vision, plan and long-term goals to all team members
Don’t dwell on the negatives, stay focused on the positives

Visit: www.palmerdmd.com or call: (864) 332-4113