Inspiring Lessons in Dental Practice Success

Creating a Culture of Success at Your Dental Practice

Episode #16
Building an environment other practices don’t have | Mr. Bob Spiel

Key Points at a Glance

  • Mr. Bob Spiel, Dental Consultant,in conversation with Naren Arulrajah
  • Hospital Surgical Center CEO and medical consultant before becoming a dental consultant
  • New book: Flip your Focus
  • The meaning of Flip your Focus
  • Have a humble mindset; the seabed of greatness
  • Making your team your hands
  • Create an environment of trust, don’t triangulate, clarify expectations, make sure they have what they need, get out of the way
  • Letting go of the ego
  • Give patients and team members an environment other practices don’t have

Visit: or Email:
Episode #14
Working with Millennials in the Dental Practice | Claudia Lovato

Key Points at a Glance

  • Ms. Claudia Lovato, Founder Morado Dental Academy, in conversation with Naren Arulrajah
  • Who are the Generations: Baby Boomers, Gen X, Millennials
  • Speaking in the language each generation understands
  • Characteristics of the Baby Boomer and Gen X’er
  • Needs and characteristics of the Millennials
  • Giving the younger generation inspiration
  • Understanding the differences of generations in the office
  • How to insert a new Millennial employee into the practice
  • Programs available through Morado Dental Academy

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Episode #11
Educating & building communicative relationships with your team members | Ms. Linda Miles

Key Points at a Glance

  • Ms. Linda Miles, Dental Consultant, in conversation with Naren Arulrajah
  • Started in dentistry at the age of 17 working for a dentist
  • In dentistry field for 55 years
  • Started and sold two businesses
  • Communication- How you communicate with patients is important
  • 4 ingredients to success: communication, organization, motivation and the art of appreciation
  • Dentists need to educate team members and have communicative relationships
  • Finding and creating the right people for your practice. Hire them, train them, trust them, praise them.
  • How to confront and speak to ‘problematic’ team members
  • Ms. Linda Miles, what she’s up to now; current projects

Visit:, Call: 757-619-1026
Episode #10
Building leadership and trust within your office | Mr. Andre Shirdan

Key Points at a Glance

  • Mr. Andre Shirdan, Coach, Creator of The Crew Process, in conversation with Naren Arulrajah
  • Started in dentistry field working for his Brother-n-law using customer service skills 30+ years
  • The Crew Process- what it’s about
  • The Myths
  • Getting the office in alignment
  • Building the leadership
  • Role of a Coach
  • How we treat patients and using social media

Visit:, Call: 1-302-751-2739 or Cell Phone: 484-437-5562
Episode #8
Building a Self-Managed Team for your Practice | Ms. Sandy Baird

Key Points at a Glance

  • Ms. Sandy Baird, consultant/Speaker/Coach, in conversation with Naren Arulrajah
  • In Dentistry field for 4o years as Dentist’s wife/ practice manager, consultant, speaker and coach
  • Learning from mistakes
  • In the mind of the patient
  • To find a practice’s uniqueness, analyze the practice first and watch it in motion
  • Creating advocate patients for your practice
  • Everything starts with hiring the right people
  • Characteristics of a ‘bad apple’
  • The self-managed team
  • The process of what Ms. Sandy Baird does as a Dental Consultant to meet the needs of a dental practice

Feel free to contact Sandy for more information!
Visit:, Call: 877-511-4759 or email:
Episode #5
Building a Culture of Hospitality at Your Dental Practice | Dr. John Palmer

Key Points at a Glance

  • Dr. John Palmer of Palmer Distinctive Dentistry in conversation with Naren Arulrajah
  • Started in 1983 with routine restorative dentistry
  • Shifted from cosmetic practice to holistic practice
  • Mercury-safe dentistry
  • Grown 116% in 10 years, and grown every year for the last 15 years
  • Dental practice is not about dentists, it is about patients
  • Culture of hospitality at the practice – treating patients as guests
  • Consultants can help grow a dental practice
  • To create constant growth, have a team to provide solutions
  • Explain your vision, plan and long-term goals to all team members
  • Don’t dwell on the negatives, stay focused on the positives

Visit: or call: (864) 332-4113