Inspiring Lessons in Dental Practice Success

Creating a Culture of Success at Your Dental Practice

Episode #79
Systems, Motivation and Leadership in the Dental Practice

Key Points at a Glance

  • Julie Varney, Darkhorse Tech, in conversation with Naren Arulrajah
  • In the dental field for 24 years
  • Helps clients transition and grow their practice
  • Simple systems: Top 3 systems
  • The scheduling system
  • Becoming a more productive practice
  • Communication & motivation within the team
  • Find something you love to do
  • Toxicity in the workplace

Call: 315-409-8507
Episode #78
Love Your Team, Love Your Patients, Love What You do with Gary Takacs

Key Points at a Glance

  • Gary Takacs, Founder of the Thriving Practice Academy, in conversation with Naren Arulrajah
  • Background Introduction
  • Commonality of helping others
  • Recap: 6 goals (discussed in 1st podcast)
  • High Performance team; 3 forms of team meetings
  • Treating the patients you want to treat
  • Discovering what your 5 favorite treatment areas are
  • Take after treatment photos to use in the office

Complimentary Morning Huddle Checklist:

Website: and
Thriving Dentist Show podcast
Episode #60
Building a Team That is Invested in Your Dental Practice as Much as you are | Chuck Blakeman

Key Points at a Glance

  • Chuck Blakeman, Serial Entrepreneur, Author, Founder of GOTT Summit, in conversation with Naren Arulrajah
  • 19 years after high school graduation, got Bachelor’s degree
  • Connected into the dental industry through a woman in dentistry, who bought the book ‘Making money is killing your business’
  • How to build your team
  • Managing your team vs. leading your team
  • Beliefs determine your values
  • Thoughts determine your actions
  • Actions becoming habits
  • Stupid and Lazy
Visit: or Email:
Episode #51
The Importance of Good Work Relationships in The Dental Practice with Brett Judd

Key Points at a Glance

  • Brett Judd, Licensed Therapist and Social Worker, Founder of Your Practice Therapist, in conversation with Naren Arulrajah
  • Started Marriage is worth Millions with his wife, who is also a Therapist
  • Approached by David Phelps to work with Dentists
  • Stared working with Dentists to improve team relationships
  • Safety, Security, Control, Belonging
  • People will always seek safety and security
  • Changes impact the sense of safety among the team
  • Give praise and validation to ease the fears of team members during change
  • Give team members a sense of control
  • We have a sense of belonging, we all need to be belong to something
  • Importance of the transition process in introducing a new team member
  • Machine type practice vs. community type practice
  • Every practice has a culture, it’s important to make sure it’s a good one
  • People seek vanity to improve their self esteem

Episode #39
Working with A Great Team in Your Dental Practice | Lynne Leggett

Key Points at a Glance

  • Lynne Leggett, founder & CEO of Victory Dental Management,in conversation with Naren Arulrajah
  • Being a working mom and setting workplace boundaries
  • How I got started in the Dentistry field
  • Working with a great team in the practice
  • The Dentist needs to be the coach and lead the team
  • Every team member needs to understand their role, responsibility and expectations
  • All team members need clarity and need to understand their accountability to the team and practice
  • Mindset is key, make a choice from a positive side
  • Appreciate your team members
  • Know your mission and know why you are doing what you do
  • Dentistry is about relationships and trust
  • Clarity in the practice makes it easier to accomplish goals
  • Clarity and communication work hand in hand in the practice
  • Bad moods need to be left out of the practice and replaced with positivity for the patients

Call: 804-399-2053, Email: or Visit:
Episode #32
Communication is key in all parts of your practice | Ms. Katherine Eitel Belt

Key Points at a Glance

  • Katherine Eitel Belt- Master Speaker, Trainer & Coach, in conversation with Naren Arulrajah
  • Started in dentistry as a chairside assistant then into management
  • In the beginning, didn’t know how to teach to the adult mindset
  • Trained herself on how the adult learns to further improve her skills
  • 3 pillars: Patient/Customer facing communication, Team communication, Training Others
  • The Lioness principle
  • Your team needs framework & protocol
  • Self-leadership
  • When you’re in the ‘flow’
  • The Re-envision Vision
  • Leading by example
  • Inspiring the team around you
  • Annual retreat for teams

Visit:, put (Vision Kit in subject line)
Episode #31
Unique Ability Teamwork | Shannon Waller

Key Points at a Glance

  • Shannon Waller, Coach, Speaker, Designer in conversation with Naren Arulrajah
  • Has been with Strategic Coach since 1991
  • Created strategic coach teamwork in 1995
  • Team Success podcast:
  • Core definition of unique ability
  • We all have a unique ability
  • Unique ability teamwork; what it is & what it’s not
  • Doing something that gives you energy
  • Working together, while being good a different things

Episode #27
Becoming a Total Health Practice | Dr. Thomas Larkin

Key Points at a Glance

  • Dr. Thomas Larkin,, in conversation with Naren Arulrajah
  • Director of Oral Systemic Practice for Productive Dentist Academy
  • Dentist need to stop rendering opinions on what they think it is
  • Dentist need to measure risk assessment
  • Educate the patient on what is going on in their mouth before treatment is discussed
  • Dentists need to have conversations with patients
  • Build a trust relationship to get the patient involved
  • Practices need to be education centers
  • Patients need to have an understanding of risk assessment and what risks they have or do not have
  • Hygiene is essential to your practice and your patient’s overall health
  • Transform your office to be wellness oriented
  • Don’t go into undefined relationships when going starting into a practice
  • I am Free, book by Dr. Tom Larkin, email to receive one

Visit: or Email:
Episode #20
Culture and your practice | Dr. Ben Kacos

Key Points at a Glance

  • Dr. Ben Kacos, Dentist/Coach, in conversation with Naren Arulrajah
  • Culture within your practice
  • Starting your day positive
  • Core Values and Mission Statement
  • Coping with the blessing and curse of perfectionism
  • Happiness and fulfillment
  • The morning huddle/Checklist
  • Team Growth
  • Building a team with the same values
  • Set the tone by calling the new patient the night before
  • Get personable with your patients
  • Appreciating your patients
  • Dealing with negativity & rebuilding
  • Sharing books: The Energy Bus by Jon Gordon & The Miracle Morning by Hal Elrod
  • Stopping the negative mindset
  • Learning from and preventing stressful situations

Visit: Email: