Inspiring Lessons in Dental Practice Success

How to Increase Patient Satisfaction and Loyalty

Episode #74

Etiquette, Compassion and Connection in the Dental Practice with Trish Lewis-Clark

Website: www.dentaldetective.info
Email: Investigate@DentalDetective.info
Facebook Personal
Facebook Business

Episode #71

The 'done for you' Way to Follow up With Patients in a Busy Dental Practice with Dr. Nathan Jeal

Cell: 204-997-3333
Email: nathan.jeal@gmail.com

Episode #69

Quality Patient Engagement in The Dental Practice with Debra Engelhardt-Nash

Debra Engelhardt-Nash, President of ADMC, Co-Founder of the Nash Institute, in conversation with Naren Arulrajah
Has been in the industry for 30 years
Patient engagement is critical and is based on the relationships established within the practice and the doctor
Engaging phone calls
As soon as someone tells you their name, write it down
Ask for permission to ask questions before asking them
Making patients feel significant
What’s your Superpower? What is your office known for?
Establish your presence when someone walks into the office
Make the reception area an attraction
Value and appreciate others
Final thoughts

Visit: www.debraengelhardtnash.com
Cell: 704-904-3459
Email: debraengelhardtnash@gmail.com

Episode #65

The Value of Customer Service In Your Dental Practice | Andre Shirdan

Andre Shirdan, Founder of The Crew Process, in conversation with Naren Arulrajah
Philosophy and starting with the why
The people- your ‘team’ and your patients
Training your people to your philosophy of care
Using the right words
Process to profitability
Looking beyond the needs of the business
Keeping your value statement consistent

Personal Cell: 484-437-5562 Website: www.thecrewprocess.com

Episode #64

Listening to Your Patients in The Dental Practice | Nathan Jeal

Dr. Nathan Jeal, Dentist and Entrepreneur, in conversation with Naren Arulrajah
Currently owns and operates 2 practices with wife/partner
Graduated in 2011 from dental school
Lessons learned in communication, finding the right team members and marketing
You need to focus on the benefits or consequences of procedures, not just the technical side of it
Take the time to focus on the patient and listen to their needs
The biggest part of communicating is listening
Having the right team in place can make the workplace more self-managing and enjoyable
Marketing your practice

Episode #58

Top 5 questions Dentists are asking | Debbie Seidel Bittke

Debbie Seidel-Bittke, Founder, Dental Practice Solutions in conversation with Naren Arulrajah
Most practices attract the wrong type of patients to their dental practice
Set yourself up so that the culture of your practice is like the Ritz Carlton
The pattern of a long- time client /patient
You need to have clarity first, and decide who you are going to be a hero to
USP- What is your ‘unique sales position’
Patients will continue to go to a practice because they want to be healthy
Getting quality patients
Money is often times the patients’ biggest objection
Spend more time with your patients, getting to know them and building trust
The 3 C’s: Connect, Communicate, Care
Treat the patient as a human being, not a patient. Let them feel how much you care about them
Last minute cancellations and value, having a ‘change in appointment’ policy in place
How to keep patients returning to your office
Social proof! Halloween candy buy back, great social strategy

Visit: dentalpracticesolutions.com Contact Kate at admin@dentalpracticesolutions.com for a Strategic planning session. A THOUSAND DOLLAR value! Call: 888-816-1511 or 949-315-8741

Episode #54

Making Customer Service the best it can be in your Dental Practice | David Moffet

Dr. David Moffet, Founder of The Ultimate Patient Experience, in conversation with Naren Arulrajah
Started dental school straight out of high school
Worked several jobs learning about business and management
Bought his own office in 1987
Sold business and managed it for 7 years
Started coaching after retirement and insistence of 2 friends
We need customers in dentistry, to be successful is to have lots of satisfied customers
You need to have a structure in your office for customer service
If there is one weakness on the team, that’s where you are going to lose patients
Everything you say to your patients should be the ‘best it could be’ and praise them, especially when they are early
The #1 reason patients leave, is due to apathy or perceived apathy
Get personable with your patients, get to know them, engage them, be interested
FORD- family, occupation, recreation, dreams & desires
To be interesting, you have to be interested

Visit: theultimatepatientexperience.com
Email: david@theupe.com
FaceBook: www.facebook.com/drdavidmoffet
LinkedIn: www.linkedin.com/in/davidmoffet/
Upcoming Events:theultimatepatientexperience.com/events/
Call : 919-865-0700

Episode #37

Take the time to connect with your patients | Debbie Seidel-Bittke

Debbie Seidel-Bittke, Founder of Dental Practice Solutions, in conversation with Naren Arulrajah
At 12 years old, Debbie wanted to become a dental hygienist
Helped to start a dental hygienist school in 2007
You need to have a system in place
It’s important to have the right dental hygienist in your practice
The Doctor is the leader of the team and needs to take charge and identify who the team players are
When creating a treatment plan, include something for the patient
Get to know your patients, connect with them
Have a morning team huddle, each person on the team should have their own project they complete
Plan the day, know who the patients are that are coming in for that day
Team members should follow through with patients, if they need further treatment it should be discussed and the next appointment should be made
Team members that do not follow through are not a good fit for your practice
Be positive, positivity spreads from person to person
The type of people you need in your practice are the ones who want your business to grow

Visit: www.dentalpracticesolutions.com, Email: admin@dentalpracticesolutions.com or Call: 888-816-1511 / (949) 351-8741

Episode #36

Doing the right thing for your patients oral health | Elijah Desmond